Refund & Cancellation Policy
1. Return Policy
We want you to be completely satisfied with your purchase. If you receive a damaged or defective product, you may return it within 7 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, with the original packaging.
2. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including opened perfumes, skincare products, and certain apparel items. We also do not accept returns on gift cards.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Cancellations
You may cancel your order within 24 hours of placing it, provided it has not already been shipped. Once an order has been shipped, it cannot be cancelled, but you may initiate a return after receiving the product.
5. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team at [email protected].
6. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, unless the item was received damaged or defective. Shipping costs are non-refundable.